Phone-Based Customer Support Specialist — Growth

JPMorgan Chase & Co.; Philippines; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Paid time off

Health care

Tuition assistance

Insurance plans

Professional development

Job summary

JPMorgan Chase & Co. in the Philippines is seeking a customer service professional to engage with customers in a metrics-driven setting. You will handle phone-based inquiries, utilizing multiple technologies while maintaining a high level of customer focus and empathy.

The role emphasizes ownership of interactions, timely problem-solving, and adherence to regulatory practices in a dynamic work environment with opportunities for training and career growth.

Qualifications

• High School diploma or GED required.
• Minimum of one year of customer interaction or customer support experience preferred, by phone or face-to-face.
• Proficiency with basic computer functions (mouse/keyboard, launching apps, internet searches) in a Windows environment preferred.
• Must be willing to work in an environment with 100% phone-based customer interaction.

Responsibilities

• Communicate with customers in a metrics-driven environment.
• Navigate multiple technologies while staying engaged with customers.
• Demonstrate resiliency and adaptability in a fast-paced environment.
• Take ownership of each customer interaction with empathy and respect.
• Think critically and exercise independent judgment to achieve the right customer outcome.
• Prioritize work to ensure efficiency and meet regulatory requirements.

Skills

Customer interaction experience

Phone-based interaction

Basic computer proficiency

Evening/weekend availability

Education

High School diploma/GED

Job description

JPMorgan Chase & Co. in the Philippines is seeking a customer service professional to engage with customers in a metrics-driven setting. You will handle phone-based inquiries, utilizing multiple technologies while maintaining a high level of customer focus and empathy.

The role emphasizes ownership of interactions, timely problem-solving, and adherence to regulatory practices in a dynamic work environment with opportunities for training and career growth.