Fraud Specialist II - Consumer Recovery

JP Morgan Chase; Manila; On-site; PHP 320,000 - 520,000; Full time

Job summary

JPMorganChase in Taguig City, Philippines, is seeking a Fraud Specialist II in Consumer Recovery. You will be the first point of contact for clients, handling inbound calls and delivering customer service while following established procedures in a dynamic call-center environment.

The role emphasizes empathy, rapid learning of products and systems, compliance with regulations, and teamwork to meet targets. A high school diploma is required, and training will be provided to support your success.

Qualifications

• Clear communication and active listening
• Ability to build rapport with customers
• Ability to handle multiple tasks with accuracy
• Knowledge of call center procedures and regulatory requirements
• Willingness to learn products and systems quickly
• Proficient use of computer systems and software

Responsibilities

• Be the first point of contact for clients; deliver exceptional customer service
• Handle inbound calls and respond to inquiries with empathy
• Navigate multiple computer systems to access account information
• Maintain accurate records of customer interactions and outcomes
• Follow established procedures and escalate non-standard issues to supervisor

Skills

Communication skills

Empathy & service orientation

Decision-making

Adaptability

Problem solving

Fast-paced environment

Computer literacy

Education

High school diploma or GED

Tools

CRM systems

Job description

JPMorganChase in Taguig City, Philippines, is seeking a Fraud Specialist II in Consumer Recovery. You will be the first point of contact for clients, handling inbound calls and delivering customer service while following established procedures in a dynamic call-center environment.

The role emphasizes empathy, rapid learning of products and systems, compliance with regulations, and teamwork to meet targets. A high school diploma is required, and training will be provided to support your success.