Mortgage Servicing Support Specialist II

JPMorgan Chase & Co.; Metro Manila; Vor Ort; PHP 350.000 - 550.000; Vollzeit

Zusammenfassung

JPMorgan Chase & Co. in the Philippines seeks a Customer Service Account Specialist II to assist home lending customers by handling inbound calls, resolving servicing inquiries with care, and delivering end-to-end service.

You will use multiple systems to research options, document actions accurately, and collaborate with teammates to meet quality expectations while adhering to regulatory policies.

Qualifikationen

• Minimum years of customer support experience (phone and/or in-person).
• Ability to communicate clearly and professionally with customers over the phone.
• Ability to use multiple computer applications in a Windows-based environment.
• High school diploma or GED.

Aufgaben

• Answer inbound customer calls in a high-volume call center environment.
• Resolve routine mortgage servicing inquiries, such as balance questions, payment processing, document requests, and account maintenance.
• Use multiple systems and screens to research accounts and document actions accurately.
• Communicate clearly and professionally while meeting quality and productivity expectations.
• Take ownership of each interaction by confirming needs, explaining next steps, and following required procedures.
• Work effectively both independently and in collaboration with teammates and leaders.
• Follow all applicable regulatory, risk, and departmental policies and procedures.

Kenntnisse

Customer service

Phone support

Communication

Multitasking

Problem solving

Teamwork

Ausbildung

High school diploma or GED

Tools

CRM software

Windows-based applications

Jobbeschreibung

JPMorgan Chase & Co. in the Philippines seeks a Customer Service Account Specialist II to assist home lending customers by handling inbound calls, resolving servicing inquiries with care, and delivering end-to-end service.

You will use multiple systems to research options, document actions accurately, and collaborate with teammates to meet quality expectations while adhering to regulatory policies.