NEW27BL - Fraud Specialist II - Consumer Recovery

JP Morgan Chase; Manila; On-site; PHP 320,000 - 520,000; Full time

Job summary

JPMorganChase in Taguig City, Philippines, is seeking a Fraud Specialist II in Consumer Recovery. You will be the first point of contact for clients, handling inbound calls and delivering customer service while following established procedures in a dynamic call-center environment.

The role emphasizes empathy, rapid learning of products and systems, compliance with regulations, and teamwork to meet targets. A high school diploma is required, and training will be provided to support your success.

Qualifications

• Clear communication and active listening
• Ability to build rapport with customers
• Ability to handle multiple tasks with accuracy
• Knowledge of call center procedures and regulatory requirements
• Willingness to learn products and systems quickly
• Proficient use of computer systems and software

Responsibilities

• Be the first point of contact for clients; deliver exceptional customer service
• Handle inbound calls and respond to inquiries with empathy
• Navigate multiple computer systems to access account information
• Maintain accurate records of customer interactions and outcomes
• Follow established procedures and escalate non-standard issues to supervisor

Skills

Communication skills

Empathy & service orientation

Decision-making

Adaptability

Problem solving

Fast-paced environment

Computer literacy

Education

High school diploma or GED

Tools

CRM systems

Job description

NEW27BL - Fraud Specialist II - Consumer Recovery

Job Information

• Job Identification 210800052
• Business Unit Consumer & Community Banking
• Posting Date 10/30/2026, 06:43 AM
• Locations 11th Avenue corner 36th Street Uptown Bonifacio, Taguig City, 1635, PH
• Job Schedule Full time
• Job Shift Variable

Job Description

At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.

As a Specialist II in Fraud at JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.

Job responsibilities

• Utilizes customer service expertise to interpret needs and deliver continuous insights
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
• Excels both independently and collaboratively, driving team success and achieving goals
• Follows all regulatory and departmental practices and procedures diligently
• Takes ownership of each customer interaction while treating them with respect and responding with empathy

Required qualifications, capabilities, and skills

• Communication, information gathering, and decision-making skills
• Ability to manage complex customer interactions using empathy, composure, and sound judgment
• Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments
• Adaptability and efficiency in fast-paced, dynamic, and results-driven environments
• Ability to solve problems and effectively present and explain solutions
• Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals
• Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting
• High school diploma or GED required

Preferred qualifications, capabilities, and skills

• Developing ability to use data to understand issues and opportunities
• Developing skills in using AI technology for automation and prompt writing
• Preferred experience supporting more than one Line of Business.

Work Schedule

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.