Franchising Staff

RMC2 Consultancy Corporation; Antipolo; On-site; PHP 420,000 - 620,000; Full time

Job summary

RMC2 Consultancy Corporation is seeking a Franchise Operations Specialist to oversee franchise performance, implement SOPs, and drive continuous improvement across multiple locations. You will analyze data, support marketing initiatives, and maintain strong franchise relationships.

The role requires coordinating with internal teams, onboarding new franchisees, and ensuring compliance with company standards and policies. Excellent communication and organization are essential.

Qualifications

• Experience in franchise operations or related fields.
• Strong communication and coordination skills.
• Analytical and problem-solving abilities.
• Knowledge of business operations and basic financial analysis.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Excellent organizational and time-management skills.
• Ability to manage multiple locations and tasks.
• Customer-service orientation and relationship-building.
• Ability to work independently and in a team.
• Detail-oriented, proactive, and results-driven.
• Reliability, confidentiality, and professionalism.

Responsibilities

• Assist in franchise operations management and policy compliance.
• Monitor performance of franchisees and report to supervisor.
• Support SOPs and continuous improvement initiatives.
• Conduct franchise performance reviews and track KPIs.
• Analyze operational, financial, and sales data for growth.
• Support marketing and business development across locations.
• Perform quality assurance checks and audits.
• Maintain relationships with franchisees and serve as contact.
• Assist in onboarding, training, and staff orientation.
• Coordinate with internal teams for franchise support.
• Identify risks and propose corrective actions.

Skills

Franchise operations

Sales monitoring

Data analysis

MS Excel

Communication

Team coordination

Process improvement

Problem-solving

Tools

MS Word

PowerPoint

Job description

Duties and Responsibilities

• Assist in the overall management and monitoring of franchise operations to ensure compliance with company standards and policies.

• Monitor the operational performance of franchisees and provide regular updates and reports to Immediate Supervisor

• Ensure operational excellence by supporting the implementation of best practices, standard operating procedures (SOPs), and continuous improvement initiatives.

• Conduct regular franchise performance reviews and monitor Key Performance Indicators (KPIs).

• Analyze operational, financial, and sales data to identify opportunities for business growth and improvement.

• Monitor sales performance and assist franchisees in achieving sales targets and business objectives.

• Coordinate and support the implementation of marketing, promotional, and business development activities across franchise locations.

• Conduct quality assurance checks and operational audits to ensure compliance with company standards.

• Monitor customer satisfaction levels and assist in resolving customer complaints and service-related concerns.

• Maintain strong and professional relationships with franchisees and serve as a point of contact for operational concerns.

• Assist in franchise onboarding, orientation, and training programs for new franchisees and their staff.

• Coordinate with internal departments to ensure timely support for franchise operational requirements.

• Identify operational risks and compliance issues and recommend corrective and preventive actions.

• Assist in the implementation of risk management, compliance, and business continuity initiatives.

• Prepare and maintain accurate franchise records, reports, contracts, and other related documentation.

• Generate weekly, monthly, and quarterly reports on franchise performance, operational compliance, and business development activities.

• Support franchise expansion initiatives, including franchise recruitment, lead generation, and market research activities.

• Assist in evaluating prospective franchisees and processing franchise applications and requirements.

• Monitor franchise agreement compliance and ensure adherence to contractual obligations.

• Conduct site visits and field inspections to assess operational performance and compliance when necessary.

• Recommend process improvements and operational enhancements to improve franchise efficiency and profitability.

• Facilitate communication between franchisees and Management to ensure alignment with company goals and objectives.

• Maintain confidentiality of franchise, company, and client information at all times.

• Ensure compliance with all company policies, government regulations, and industry standards.

• Perform other duties and responsibilities that may be assigned by Management from time to time.

Qualifications

• Previous experience in franchise operations, business development, sales, retail operations, or a related field is an advantage.

• Strong communication, coordination, and interpersonal skills.

• Good analytical and problem-solving skills.

• Knowledge of business operations, sales monitoring, and basic financial analysis.

• Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint.

• Strong organizational and time-management skills.

• Ability to monitor multiple franchise locations and handle various tasks simultaneously.

• Customer-service oriented and able to build professional relationships with franchisees and clients.

• Able to work independently and as part of a team.

• Detail-oriented, proactive, and results-driven.

• Strong sense of responsibility, confidentiality, and professionalism.