FRANCHISE COORDINATOR

Shimmer and Shield; Mambog; On-site; PHP 279,000 - 446,000; Full time

Job summary

Shimmer and Shield is seeking a Franchise Coordinator in the Philippines to provide administrative, operational, and compliance support to the Franchise Department, ensuring coordination between franchisor and franchisees and helping maintain brand standards across locations.

The role involves monitoring performance, onboarding documentation, site visits, and preparing regular management reports while collaborating with franchisees, management, and vendors.

Qualifications

• Bachelor’s degree in Business Administration, Management, Marketing, or related field.
• At least 1–2 years of experience in franchise operations, business coordination, retail operations, or administrative roles.
• Experience in franchise, retail, food, service, or multi-branch operations is advantageous.
• Strong organizational and coordination abilities.
• Excellent written and verbal communication skills.
• Proficient with MS Office or Google Workspace.
• Attention to detail and thorough documentation practices.

Responsibilities

• Serve as a primary point of contact between the company and franchisees for day-to-day coordination.
• Assist franchisees with operational concerns, guidelines, and compliance requirements.
• Monitor franchise adherence to brand standards, operating manuals, and policies.
• Coordinate site visits, audits, and inspections as required.
• Maintain and organize franchise agreements, permits, licenses, and compliance records.
• Track contract expirations, renewals, and required submissions.
• Ensure franchisees comply with company policies and government regulations.
• Assist in preparing reports for management and regulatory purposes.
• Collect and consolidate franchise performance data, including sales and operational reports.
• Assist in analyzing compliance, operational issues, and franchise feedback.
• Prepare regular updates and summaries for the Franchise Manager or Management Team.
• Coordinate marketing programs, promotions, and brand campaigns with franchisees.
• Assist in resolving franchise concerns and escalating issues when necessary.
• Facilitate meetings, conferences, and franchise events.
• Prepare correspondence, memoranda, and internal reports.
• Maintain franchise databases and filing systems.
• Perform other duties related to franchise operations as assigned.

Skills

Organizational skills

Coordination

Communication skills

Stakeholder management

Franchise operations knowledge

MS Office / Google Workspace

Attention to detail

Education

Bachelor’s degree in Business Administration, Management, Marketing, or related field

Tools

MS Office/Google Workspace

Job description

Job Description

The Franchise Coordinator provides administrative, operational, and compliance support to the Franchise Department. The role ensures effective coordination between the franchisor and franchisees, assists in monitoring franchise performance, supports onboarding and documentation, and helps maintain brand standards across all franchise locations.

KEY DUTIES AND RESPONSIBILITIESFranchise Operations & Support

Serve as a primary point of contact between the company and franchisees for day-to-day coordination

Assist franchisees with operational concerns, guidelines, and compliance requirements

Monitor franchise adherence to brand standards, operating manuals, and policies

Coordinate site visits, audits, and inspections as required

Documentation & Compliance

Maintain and organize franchise agreements, permits, licenses, and compliance records

Track contract expirations, renewals, and required submissions

Ensure franchisees comply with company policies and government regulations

Assist in preparing reports for management and regulatory purposes

Reporting & Monitoring

Collect and consolidate franchise performance data, including sales and operational reports

Assist in analyzing compliance, operational issues, and franchise feedback

Prepare regular updates and summaries for the Franchise Manager or Management Team

Coordination & Communication

Coordinate marketing programs, promotions, and brand campaigns with franchisees

Assist in resolving franchise concerns and escalating issues when necessary

Facilitate meetings, conferences, and franchise events

Administrative Support

Prepare correspondence, memoranda, and internal reports

Maintain franchise databases and filing systems

Perform other duties related to franchise operations as assigned

Job Qualifications

QUALIFICATIONSEducation

Bachelor’s degree in Business Administration, Management, Marketing, or any related course

Experience

At least 1-2 years of experience in franchise operations, business coordination, retail operations, or administrative roles

Experience in franchise, retail, food, service, or multi-branch operations is an advantage

Skills & Competencies

Strong organizational and coordination skills

Excellent written and verbal communication skills

Ability to work with multiple stakeholders (franchisees, management, vendors)

Knowledge of basic franchise operations and compliance

Proficient in MS Office / Google Workspace

Attention to detail and strong documentation skills

Personal Attributes

Professional and customer-oriented

Ability to work independently and as part of a team

Can handle confidential and sensitive information

Willing to travel to franchise locations if required