Franchise Relations Team Lead

Tasteless Food Group; Quezon City; On-site; PHP 420,000 - 700,000; Full time

Benefits offered by this job

Company events

Employee discount

Flexible schedule

Health insurance

Life insurance

Promotion opportunities

Pay raise

Permanent promotion

Job summary

Tasteless Food Group is seeking a Franchise Operations professional to grow our franchise network by managing franchisee acquisition, onboarding, and ongoing relationship management during the pre-opening phase. You will coordinate with internal teams—Operations, Construction, Marketing, Supply Chain, and Finance—to ensure smooth store openings, timely onboarding, and strong communication with franchisees.

Requirements include a Bachelor’s degree in a related field and 2–3 years in franchising

Qualifications

• Bachelor's degree required in Business Administration, Marketing, Entrepreneurship, Retail Management or related field.
• 2–3 years of franchising or franchise operations experience.
• Experience in mall-based kiosk operations or small-format retail is a plus.
• Exposure to contract processing, documentation or negotiations preferred.

Responsibilities

• Assist in prospect sourcing, lead management, franchise presentations, and conversion of qualified franchise candidates
• Oversee the completion of franchise agreements, documentary requirements, fees, deposits, and other pre-opening requirements
• Act as the main point of contact for franchisees, addressing inquiries and ensuring timely communication throughout the onboarding process
• Monitor onboarding milestones and coordinate with Operations, Construction, Marketing, Supply Chain, and other departments to support successful store openings
• Track franchise fees, deposits, contractual obligations, and coordinate billing and settlement concerns with Finance
• Maintain franchise pipelines, onboarding trackers, and performance reports while supporting franchise expansion and business development projects

Education

Bachelor's degree in Business Administration, Marketing, Entrepreneurship, Retail Management, or related field

Job description

About the role

To support franchise network growth by managing franchisee acquisition, onboarding, and relationship management activities. The role serves as the primary liaison for franchisees throughout the pre-opening process, ensuring a smooth onboarding experience and effective coordination between franchisees and internal teams.

Key responsibilities

• Assist in prospect sourcing, lead management, franchise presentations, and conversion of qualified franchise candidates
• Oversee the completion of franchise agreements, documentary requirements, fees, deposits, and other pre-opening requirements
• Act as the main point of contact for franchisees, addressing inquiries and ensuring timely communication throughout the onboarding process
• Monitor onboarding milestones and coordinate with Operations, Construction, Marketing, Supply Chain, and other departments to support successful store openings
• Track franchise fees, deposits, contractual obligations, and coordinate billing and settlement concerns with Finance
• Maintain franchise pipelines, onboarding trackers, and performance reports while supporting franchise expansion and business development projects

About you

• Bachelor's Degree in Business Administration, Marketing, Entrepreneurship, Retail Management, or any related field
• Minimum 2-3 years of relevant experience in franchising or franchise operations, business development or tenant acquisition, retail leasing or commercial real estate, or specialty retail, vending, or entertainment concepts
• Experience in mall-based kiosk operations or small-format retail concepts is an advantage
• Exposure to contract processing, documentation, or commercial negotiations is preferred

Benefits

• Company events
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee