Food & Delivery Accounts Customer Success (Flexible Hours)

TalentSync Training and Development; Philippines; On-site; PHP 180,000 - 240,000; Full time

Job summary

TalentSync Training and Development is seeking a Customer Service Representative for a food and delivery service account in Cagayan de Oro. This full-time role focuses on delivering exceptional service and resolving inquiries across phone, email, and chat channels.

The ideal candidate has solid customer service experience, strong communication, and the ability to multitask while maintaining accuracy in order processing and documentation. English fluency is preferred.

Qualifications

• Experience in customer service, preferably in food delivery or call center.
• Excellent communication skills and empathetic listening.
• Ability to multitask and stay calm under pressure.
• Proficient with CRM systems and basic typing.
• Willingness to work flexible hours.

Responsibilities

• Handle inquiries via phone, email, chat with professionalism.
• Provide information about services, pricing, and order status.
• Process and manage orders with accuracy.
• Resolve complaints and escalate complex issues when needed.
• Document interactions in tracking systems accurately.
• Maintain records of customer feedback for service improvements.
• Follow protocols to ensure compliance with standards.
• Collaborate with delivery and kitchen teams to resolve issues.
• Aim for high customer satisfaction and first-contact resolution.
• Identify upsell opportunities where appropriate.
• Support team through knowledge sharing and collaboration.

Skills

Customer service experience

Excellent communication

Empathy and problem-solving

Multitasking

Typing skills

Education

High school diploma or equivalent

Tools

CRM software

Job description

TalentSync Training and Development is seeking a Customer Service Representative for a food and delivery service account in Cagayan de Oro. This full-time role focuses on delivering exceptional service and resolving inquiries across phone, email, and chat channels.

The ideal candidate has solid customer service experience, strong communication, and the ability to multitask while maintaining accuracy in order processing and documentation. English fluency is preferred.