Customer Support Specialist — Training & Career Growth

Talent Outsourcing Channel Solutions; Cagayan de Oro; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Comprehensive training

Competitive salary

Career progression

Performance incentives

Health and wellness

Employee assistance

Collaborative team

Upskilling opportunities

Job summary

Talent Outsourcing Channel Solutions in Cagayan de Oro is hiring a Customer Service Representative to join our growing team. This full-time role handles customer inquiries across multiple channels and represents our clients with professionalism.

You will benefit from comprehensive training, career development, and a supportive team environment while helping customers with product information and issue resolution. No prior BPO experience required—training is provided.

Qualifications

• High school diploma or equivalent required.
• Excellent English communication skills.
• Strong listening and problem-solving abilities.
• Willingness to learn and adapt to new software.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or other channels promptly.
• Provide accurate product and service information to customers.
• Document customer interactions and transactions in the system.
• Resolve issues and escalate complex cases when needed.
• Follow company policies and quality standards.
• Maintain courteous and patient demeanour with customers.
• Contribute to team targets and performance metrics.
• Participate in training programs and ongoing professional development.

Skills

Excellent English communication

Active listening

Problem solving

Calm under pressure

Computer literacy

Punctual and reliable

Positive attitude

Willingness to learn

Flexible to shifts

Education

High school diploma or equivalent

Job description

Talent Outsourcing Channel Solutions in Cagayan de Oro is hiring a Customer Service Representative to join our growing team. This full-time role handles customer inquiries across multiple channels and represents our clients with professionalism.

You will benefit from comprehensive training, career development, and a supportive team environment while helping customers with product information and issue resolution. No prior BPO experience required—training is provided.