Customer Service for Retail Account (Blended Chat Support)

TalentSync Training and Development; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

TalentSync Training and Development is seeking a Customer Service Representative for Retail Account in Cagayan de Oro City. This full-time role focuses on providing blended chat support, addressing inquiries, and guiding customers through solutions with a customer-first mindset.

Ideal candidates have 1-2 years in customer service, strong English communication, and the ability to thrive in a fast-paced environment. Join a dynamic team and contribute to delivering excellent service.

Qualifications

• 1-2 years of experience in a customer service or call centre environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving and critical thinking skills.
• Proficiency in English, both written and verbal.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
• Attention to detail and commitment to high-quality service.

Responsibilities

• Respond to customer inquiries and concerns through chat, ensuring prompt and courteous service.
• Troubleshoot issues, provide accurate information, and offer solutions to address customer needs.
• Maintain a detailed understanding of products, services, and policies to effectively assist customers.
• Collaborate with cross-functional teams to resolve complex customer queries.
• Provide feedback and suggestions to improve customer experience and operational efficiency.
• Contribute to the continuous improvement of our customer service processes and procedures.

Skills

Customer service

Communication

English proficiency

Problem solving

Adaptability

Job description

Join our dynamic team as a Customer Service Representative for Retail Account. In this full-time position based in Cagayan de Oro City, you will be responsible for providing exceptional customer service through blended chat support. This is an exciting opportunity to contribute to the success of our growing company and make a meaningful impact on our valued customers.

What you'll be doing

• Respond to customer inquiries and concerns through chat, ensuring prompt and courteous service

• Troubleshoot issues, provide accurate information, and offer solutions to address customer needs

• Maintain a detailed understanding of our products, services, and policies to effectively assist customers

• Collaborate with cross-functional teams to resolve complex customer queries

• Provide feedback and suggestions to improve customer experience and operational efficiency

• Contribute to the continuous improvement of our customer service processes and procedures

What we're looking for

• 1-2 years of experience in a customer service or call centre environment.

• Excellent communication and interpersonal skills, with the ability to engage with customers effectively

• Strong problem-solving and critical thinking skills to handle a variety of customer inquiries

• Proficiency in English, both written and verbal, with the ability to communicate clearly and professionally

• Demonstrated ability to work in a fast-paced, dynamic environment and adapt to changing priorities

• Exceptional attention to detail and a commitment to providing high-quality customer service