Retail Chat Support Specialist – Customer Experience

TalentSync Training and Development; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

TalentSync Training and Development is seeking a Customer Service Representative for Retail Account in Cagayan de Oro City. This full-time role focuses on providing blended chat support, addressing inquiries, and guiding customers through solutions with a customer-first mindset.

Ideal candidates have 1-2 years in customer service, strong English communication, and the ability to thrive in a fast-paced environment. Join a dynamic team and contribute to delivering excellent service.

Qualifications

• 1-2 years of experience in a customer service or call centre environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving and critical thinking skills.
• Proficiency in English, both written and verbal.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
• Attention to detail and commitment to high-quality service.

Responsibilities

• Respond to customer inquiries and concerns through chat, ensuring prompt and courteous service.
• Troubleshoot issues, provide accurate information, and offer solutions to address customer needs.
• Maintain a detailed understanding of products, services, and policies to effectively assist customers.
• Collaborate with cross-functional teams to resolve complex customer queries.
• Provide feedback and suggestions to improve customer experience and operational efficiency.
• Contribute to the continuous improvement of our customer service processes and procedures.

Skills

Customer service

Communication

English proficiency

Problem solving

Adaptability

Job description

TalentSync Training and Development is seeking a Customer Service Representative for Retail Account in Cagayan de Oro City. This full-time role focuses on providing blended chat support, addressing inquiries, and guiding customers through solutions with a customer-first mindset.

Ideal candidates have 1-2 years in customer service, strong English communication, and the ability to thrive in a fast-paced environment. Join a dynamic team and contribute to delivering excellent service.