Customer Service for Food and Delivery Service Account

TalentSync Training and Development; Philippines; On-site; PHP 180,000 - 240,000; Full time

Job summary

TalentSync Training and Development is seeking a Customer Service Representative for a food and delivery service account in Cagayan de Oro. This full-time role focuses on delivering exceptional service and resolving inquiries across phone, email, and chat channels.

The ideal candidate has solid customer service experience, strong communication, and the ability to multitask while maintaining accuracy in order processing and documentation. English fluency is preferred.

Qualifications

• Experience in customer service, preferably in food delivery or call center.
• Excellent communication skills and empathetic listening.
• Ability to multitask and stay calm under pressure.
• Proficient with CRM systems and basic typing.
• Willingness to work flexible hours.

Responsibilities

• Handle inquiries via phone, email, chat with professionalism.
• Provide information about services, pricing, and order status.
• Process and manage orders with accuracy.
• Resolve complaints and escalate complex issues when needed.
• Document interactions in tracking systems accurately.
• Maintain records of customer feedback for service improvements.
• Follow protocols to ensure compliance with standards.
• Collaborate with delivery and kitchen teams to resolve issues.
• Aim for high customer satisfaction and first-contact resolution.
• Identify upsell opportunities where appropriate.
• Support team through knowledge sharing and collaboration.

Skills

Customer service experience

Excellent communication

Empathy and problem-solving

Multitasking

Typing skills

Education

High school diploma or equivalent

Tools

CRM software

Job description

We are seeking a dedicated and customer-focused Customer Service Representative for Food and Delivery Service Account to join the team at TalentSync Training and Development. This is a full-time position based in Cagayan de Oro, Misamis Oriental. In this role, you will be the vital point of contact between our food and delivery service clients and our organisation, ensuring exceptional customer experiences whilst resolving inquiries and issues efficiently. You will play a key part in maintaining customer satisfaction and loyalty whilst supporting the operational success of our food and delivery service partnerships.

Key responsibilities

• Handle incoming customer inquiries via phone, email, chat and other communication channels with professionalism and courtesy
• Provide accurate information about food and delivery services, menu options, pricing, promotions and order status
• Process and manage customer orders efficiently, ensuring accurate details and timely delivery coordination
• Investigate and resolve customer complaints and service issues in a timely manner, escalating complex matters when necessary
• Document all customer interactions accurately in the company's tracking systems and databases
• Maintain detailed records of customer feedback to support continuous service improvement
• Follow established protocols and procedures to ensure compliance with company standards and food service regulations
• Collaborate with delivery and kitchen teams to resolve order discrepancies and service delays
• Achieve and maintain performance metrics including call handling times, customer satisfaction scores and first-contact resolution rates
• Identify opportunities to upsell additional services or products where appropriate
• Contribute to a positive team environment through support and knowledge sharing with colleagues

What we're looking for

• Proven experience in customer service, preferably within a food delivery, hospitality or call centre environment
• Excellent communication skills with the ability to listen actively and respond empathetically to customer needs
• Strong problem-solving abilities and the capacity to remain calm and professional under pressure
• Proficiency in using computer systems, customer relationship management (CRM) software and basic typing skills
• Ability to multitask effectively and manage multiple customer interactions simultaneously
• Knowledge of food and delivery service operations and industry practices
• Patience and understanding with customers experiencing service issues or complaints
• Reliability and punctuality with a commitment to meeting performance targets
• Willingness to work flexible hours as required to support business needs
• High school diploma or equivalent; additional training in customer service is advantageous
• Fluency in English and local languages is preferred for serving diverse customer bases