Customer Service Associate - Full-Time, Training Provided

TalentSync Training and Development; Cagayan de Oro; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Comprehensive training

Job summary

TalentSync Training and Development in Cagayan de Oro City is seeking a Customer Service Representative to join our growing call centre team. This full-time role is ideal for individuals starting or advancing a career in customer service, with no prior BPO experience required as we provide comprehensive training.

You will handle inquiries across multiple channels, deliver accurate information, document interactions, and collaborate with teammates to achieve service targets while upholding

Qualifications

• Strong communication skills and active listening.
• Friendly, patient, and professional demeanor.
• Calm and composed under pressure when handling customers.
• Basic computer literacy and quick learner of new systems.

Responsibilities

• Answer incoming customer calls in a professional and courteous manner.
• Provide accurate information about products and services while addressing questions and resolving issues.
• Process customer requests, transactions, and complaints using company systems and procedures.
• Document all customer interactions in the call management system with detailed notes.
• Follow company policies, quality standards, and compliance requirements during all interactions.
• Escalate complex issues to supervisors when necessary.
• Maintain professionalism and a positive attitude with frustrated customers.
• Meet or exceed performance targets including call handling time, first-call resolution, and CSAT.
• Participate in ongoing training to improve skills and product knowledge.
• Collaborate with team members to support overall team performance and customer service excellence.

Skills

Communication skills

Friendly demeanor

Calm under pressure

Basic computer literacy

Punctual & reliable

Team player

Problem solving

High school diploma

Willingness to undergo training

Customer service mindset

Education

High school diploma or equivalent

Job description

TalentSync Training and Development in Cagayan de Oro City is seeking a Customer Service Representative to join our growing call centre team. This full-time role is ideal for individuals starting or advancing a career in customer service, with no prior BPO experience required as we provide comprehensive training.

You will handle inquiries across multiple channels, deliver accurate information, document interactions, and collaborate with teammates to achieve service targets while upholding