Provide exceptional customer service, ensure cleanliness and organization, and support food preparation and service in a restaurant, cafeteria or food service establishment.
Key Responsibilities
- Food Preparation and Service: Assist with food preparation, portioning, and presentation.
- Customer Service: Greet customers, take orders, serve food and beverages, and handle customer inquiries.
- Maintain Cleanliness: Clean tables, counters, utensils, and equipment.
- Inventory Management: Monitor food and supply inventory.
- Cash Handling: Manage cash, credit transactions and operate point-of-sale systems.
- Team Support: Assist cooks, servers and other staff members.
- Food Safety and Hygiene: Adhere to food safety guidelines and regulations.
- Maintain Dining Area: Ensure cleanliness and organization of dining area.
Essential Qualifications
- High School Diploma or Equivalent: Basic education requirement.
- Food Handling Certification: Food Safety Certification
- Previous Food Service Experience: 1-2 years in a restaurant, cafeteria or related environment.
- Basic English Communication: Effective communication with customers and staff.
- Physical Stamina: Ability to stand for long periods, lift 25-50 pounds.
Desirable Qualifications
- Hospitality Certification: Certified Food and Beverage Server (CFBS) or similar.
- Customer Service Training: Familiarity with customer service principles.
- Language Skills: Fluency In English
- Basic Math Skills: Accurate handling of cash and credit transactions.
- Point-of-Sale (POS) System Experience: Familiarity with restaurant software.
Soft Skills
- Attention to detail
- Time management and organization
- Teamwork and collaboration
- Customer service and conflict resolution
- Adaptability and flexibility
- Friendly and welcoming demeanor
Technical Skills
- Familiarity with food preparation and presentation
- Knowledge of dietary restrictions and allergens
- Basic computer skills (e.g., POS systems)
- Cash handling and credit transaction skills
Certifications and Training
- Food Safety Certification
- Certified Food and Beverage Server (CFBS)
- Basic First Aid/CPR certification
- Hospitality training programs
Physical Requirements
- Ability to lift (15-20kg)
- Stand for long periods (8+ hours)
- Bend, stoop, and kneel
- Vision and hearing requirements
Age and Background
- Minimum Age: 18 years old (or local minimum age requirement)
- Background Check: May be required
Industry-Specific Requirements
- Knowledge of local health and safety regulations
- Familiarity with restaurant-specific software and equipment
- Compliance with industry standards