Customer Support Specialist | Financial Technology Account

Cognizant; Quezon City; On-site; PHP 335,000 - 513,000; Full time

Job summary

Cognizant in the Philippines is hiring for a technical customer support role. Join a global leader delivering financial services, banking, FinTech, or technical support solutions and help clients across industries.

You will provide technical assistance via phone, email, and chat, troubleshoot issues, document interactions, and strive to meet productivity and quality targets. 2+ years in college and at least 18 months BPO experience are preferred.

Qualifications

• Completed at least 2 years in college with no back subjects.
• At least 18 months BPO experience.
• Experience handling Financial Services, Banking, FinTech, or Technical Support accounts preferred.
• Customer service and troubleshooting experience.

Responsibilities

• Provide technical support to customers
• Troubleshoot account and system-related issues
• Deliver excellent customer service through phone, email, and chat channels
• Document customer interactions accurately
• Meet productivity, quality, and customer satisfaction metrics

Skills

Customer service

Troubleshooting

Communication skills

Education

Some college

Job description

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients’ toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!

Requirements

• Completed at least 2 years in college with no back subjects
• At least 18 months BPO experience
• Experience handling Financial Services, Banking, FinTech, or Technical Support accounts preferred
• Customer service and troubleshooting experience

Key Responsibilities

• Provide technical support to customers
• Troubleshoot account and system-related issues
• Deliver excellent customer service through phone, email, and chat channels
• Document customer interactions accurately
• Meet productivity, quality, and customer satisfaction metrics

Preferred Experience

• Banking Technical Support
• Help Desk Support
• Technical Troubleshooting
• Customer Service Operations

Why Cognizant?

Global organization with 270,000+ employees worldwide

Career growth and internal mobility opportunities

Learning and development programs

Competitive compensation and benefits

Inclusive and collaborative work environment

Grow Your Career With a Global Leader

Join Cognizant and support innovative Financial Technology solutions while building a successful long-term career.