FinTech Fraud & Risk Operations Analyst

Cognizant Technology Solutions Philippines Inc.; Quezon City; Presencial; PHP 335.000 - 469.000; Jornada completa

Descripción de la vacante

Cognizant Technology Solutions Philippines Inc. is seeking a customer support specialist to deliver an excellent service experience to clients via phone, chat, and email.

The role involves investigating user issues, escalating bugs so they can be resolved quickly, and advocating for users while updating the internal knowledge base. You will collaborate with multi-disciplinary teams on Financial Crimes reviews, including sanctions screening and transaction monitoring alerts, leveraging your BPO

Formación

• Bachelor’s degree in any discipline.
• Excellent communication skills.
• At least 2 years of experience in a BPO or contact center.
• Experience with financial accounts – fraud analysis, investigation and review.
• Experience in financial services including banking, payments, and FinTechs.

Responsabilidades

• Provide support to customers via phone, chat, and email.
• Investigate user issues and escalate bugs for quick resolution.
• Advocate for users and share feedback with the team.
• Update the internal knowledge base with new findings.
• Build effective relationships with team members and customers.
• Handle operational tasks for Financial Crimes reviews, including sanctions screening and transaction monitoring.

Conocimientos

Excellent communication

BPO experience

Fraud analysis

Financial services knowledge

Educación

Bachelor's degree

Descripción del empleo

Cognizant Technology Solutions Philippines Inc. is seeking a customer support specialist to deliver an excellent service experience to clients via phone, chat, and email.

The role involves investigating user issues, escalating bugs so they can be resolved quickly, and advocating for users while updating the internal knowledge base. You will collaborate with multi-disciplinary teams on Financial Crimes reviews, including sanctions screening and transaction monitoring alerts, leveraging your BPO