FinTech Risk & Sanctions Analyst - Fraud & Compliance

Cognizant Technology Solutions Philippines Inc.; Quezon City; On-site; PHP 420,000 - 720,000; Full time

Benefits offered by this job

Growth Path

Employee Benefits

Global Impact

Job summary

Cognizant Technology Solutions Philippines Inc. is seeking a highly capable Customer Support Specialist to deliver an excellent service experience across phone, chat, and email channels in a dynamic fintech environment.

The role emphasizes investigation of user issues, bug reporting, and sharing best practices to improve outcomes. You will collaborate with teammates and handle operational tasks related to Financial Crimes reviews.

Qualifications

• Bachelor’s degree in any discipline.
• Excellent communication skills.
• At least 2 years of experience in a BPO or contact center environment.
• Extensive experience in handling financial accounts - fraud analysis, investigation, and review.
• Experience in financial services including banking, payments, and FinTech’s.

Responsibilities

• Provision of an excellent support experience to customers via phone, chat, and email.
• Investigate and research user issues and identify and escape bugs so they can be resolved as quickly as possible.
• Advocate for users and pass ideas and best practices on to the rest of the team.
• Update the internal knowledge base when you discover something new.
• Establish effective working relationships with team members and customers.
• Responsible for the operational tasks of Financial Crimes reviews, including sanctions screening and transaction monitoring alerting.

Skills

Excellent communication skills

BPO/Contact center experience

Fraud analysis experience

Financial services knowledge

Education

Bachelor’s degree in any discipline

Job description

Cognizant Technology Solutions Philippines Inc. is seeking a highly capable Customer Support Specialist to deliver an excellent service experience across phone, chat, and email channels in a dynamic fintech environment.

The role emphasizes investigation of user issues, bug reporting, and sharing best practices to improve outcomes. You will collaborate with teammates and handle operational tasks related to Financial Crimes reviews.