FinTech Risk Analyst – Growth, Impact & Fraud Investigation

Cognizant; Quezon City; On-site; PHP 360,000 - 600,000; Full time

Job summary

Cognizant Philippines is seeking a Financial Crimes Analyst to support sanctions screening and transaction monitoring. You will perform fraud analysis, investigations, and reviews within a busy BPO environment, delivering strong customer service to clients across banking, payments, and FinTechs.

Collaborating with cross-functional teams, you will help maintain quality through updating knowledge bases, escalating complex issues, and ensuring accurate processing of financial crime tasks in a

Qualifications

• Bachelor’s degree in any discipline.
• 2+ years in a BPO or contact center environment.
• Extensive experience in handling financial accounts – fraud analysis, investigation, and review.
• Experience in financial services including banking, payments, and FinTechs.

Responsibilities

• Provide excellent support via phone, chat, and email.
• Investigate and research user issues and escalate bugs.
• Advocate for users and share ideas with the team.
• Update the internal knowledge base with new findings.
• Establish effective working relationships with team members and customers.
• Handle operational tasks of Financial Crimes reviews, including sanctions screening and transaction monitoring alerting.

Skills

Fraud analysis

Investigation

BPO experience

Customer support

Education

Bachelor’s degree

Job description

Cognizant Philippines is seeking a Financial Crimes Analyst to support sanctions screening and transaction monitoring. You will perform fraud analysis, investigations, and reviews within a busy BPO environment, delivering strong customer service to clients across banking, payments, and FinTechs.

Collaborating with cross-functional teams, you will help maintain quality through updating knowledge bases, escalating complex issues, and ensuring accurate processing of financial crime tasks in a