Fraud & Risk Analyst — FinTech Investigations

Cognizant; Quezon City; On-site; PHP 335,000 - 614,000; Full time

Job summary

Cognizant is a leading global professional services company with a presence in the Philippines. The role focuses on delivering excellent customer support across phone, chat, and email, while researching issues, escalating bugs, and advocating for users.

You’ll also perform Financial Crimes review tasks such as sanctions screening and transaction monitoring alerts. Minimum qualifications include a Bachelor’s degree and at least 2 years in a BPO or contact center, with extensive experience in

Qualifications

• Bachelor’s degree in any discipline.
• At least 2 years of experience in a BPO or contact center.
• Extensive experience in handling financial accounts – fraud analysis, investigation, and review.
• Experience in financial services including banking, payments, and FinTechs.

Responsibilities

• Provide excellent support to customers via phone, chat, and email.
• Investigate and research user issues and escalate bugs.
• Advocate for users and share ideas with the team.
• Update the internal knowledge base with new learnings.
• Establish effective working relationships with team members and customers.
• Handle operational tasks of Financial Crimes reviews, including sanctions screening and transaction monitoring alerts.

Skills

BPO experience

Fraud analysis

Financial accounts handling

FinTechs knowledge

Education

Bachelor’s degree in any discipline

Job description

Cognizant is a leading global professional services company with a presence in the Philippines. The role focuses on delivering excellent customer support across phone, chat, and email, while researching issues, escalating bugs, and advocating for users.

You’ll also perform Financial Crimes review tasks such as sanctions screening and transaction monitoring alerts. Minimum qualifications include a Bachelor’s degree and at least 2 years in a BPO or contact center, with extensive experience in