Fraud Risk Analyst — FinCrime & Sanctions Monitoring

Cognizant Technology Solutions Philippines Inc.; Quezon City; On-site; PHP 391,000 - 670,000; Full time

Benefits offered by this job

Joining bonus

iPhone promo

Job summary

Cognizant Philippines is seeking a customer-focused professional to support customers via phone, chat, and email, while researching issues and escalating bugs for fast remediation. You will advocate for user needs, contribute to the knowledge base, and collaborate with teams.

The role includes operational duties in Financial Crimes reviews, including sanctions screening and transaction monitoring alerts. The position requires a degree in any field, strong communication, and at least 2 years in a

Qualifications

• Bachelor's degree in any discipline.
• Excellent communication skills.
• At least 2 years of experience in a BPO or contact center environment.
• With extensive experience in handling financial accounts - fraud analysis, investigation, and review.
• Experience in financial services including banking, payments, and FinTech's.

Responsibilities

• Provide excellent support to customers via phone, chat and email.
• Investigate user issues and identify bugs for quick resolution.
• Advocate for users and share ideas with the team.
• Update the internal knowledge base with new findings.
• Establish strong working relationships with team members and customers.
• Handle operational tasks of Financial Crimes reviews including sanctions screening and transaction monitoring alerts.

Skills

Communication skills

BPO experience

Fraud analysis

FinTech knowledge

Education

Bachelor's degree

Job description

Cognizant Philippines is seeking a customer-focused professional to support customers via phone, chat, and email, while researching issues and escalating bugs for fast remediation. You will advocate for user needs, contribute to the knowledge base, and collaborate with teams.

The role includes operational duties in Financial Crimes reviews, including sanctions screening and transaction monitoring alerts. The position requires a degree in any field, strong communication, and at least 2 years in a