Fraud Analyst - FinServ, Global Impact & Growth

Cognizant Softvision, LLC; Philippines; On-site; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Growth opportunities

Strong benefits

Work-life balance

Job summary

Cognizant Philippines is seeking a customer-focused professional to provide exceptional support via phone, chat, and email. You will investigate user issues, elevate bugs, and advocate for users while updating the knowledge base.

You will also handle financial crimes related operational tasks, including sanctions screening and transaction monitoring alerts, while building strong relationships with teammates and customers.

Qualifications

• Bachelor's degree in any discipline.
• Excellent communication skills.
• At least 2 years of experience in a BPO or contact center environment.
• Extensive experience in handling financial accounts – fraud analysis, investigation, and review.
• Experience in financial services including banking, payments, and FinTechs.

Responsibilities

• Provide excellent support to customers via phone, chat, and email.
• Investigate and research user issues and elevate bugs for quick resolution.
• Advocate for users and share ideas with the team.
• Update the internal knowledge base with new findings.
• Establish effective working relationships with team members and customers.
• Perform operational tasks of Financial Crimes reviews, including sanctions screening and transaction monitoring alerts.

Skills

Excellent communication skills

BPO / contact center experience

Fraud analysis experience

Finance domain knowledge

Education

Bachelor's degree

Job description

Cognizant Philippines is seeking a customer-focused professional to provide exceptional support via phone, chat, and email. You will investigate user issues, elevate bugs, and advocate for users while updating the knowledge base.

You will also handle financial crimes related operational tasks, including sanctions screening and transaction monitoring alerts, while building strong relationships with teammates and customers.