FinTech Customer Support Specialist

Cognizant Technology Solutions Philippines Inc.; Quezon City; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Career growth opportunities

Learning & development programs

Competitive compensation and benefits

Job summary

Cognizant Technology Solutions Philippines Inc. is seeking a customer support specialist to assist clients in a fast-paced BPO environment.

You will handle technical inquiries and provide solutions across phone, email, and chat channels, ensuring high-quality service and accurate documentation. The role emphasizes English communication, customer service excellence, and problem-solving skills, with opportunities for growth through internal mobility and development programs.

Qualifications

• Completed at least 2 years in college with no back subjects.
• At least 18 months BPO experience.
• Experience handling Financial Services, Banking, FinTech, or Technical Support accounts preferred.
• Strong English communication skills.
• Customer service and troubleshooting experience.

Responsibilities

• Provide technical support to customers.
• Troubleshoot account and system-related issues.
• Deliver excellent customer service through phone, email, and chat channels.
• Document customer interactions accurately.
• Meet productivity, quality, and customer satisfaction metrics.

Skills

English communication

Customer service

Troubleshooting

Education

Two years of college completed

Job description

Cognizant Technology Solutions Philippines Inc. is seeking a customer support specialist to assist clients in a fast-paced BPO environment.

You will handle technical inquiries and provide solutions across phone, email, and chat channels, ensuring high-quality service and accurate documentation. The role emphasizes English communication, customer service excellence, and problem-solving skills, with opportunities for growth through internal mobility and development programs.