FinTech Technical Support Specialist

Cognizant Technology Solutions Corporation; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive compensation

Learning & development

Inclusive culture

Global company

Job summary

Cognizant is a global leader providing diverse digital and technology services. The role focuses on delivering high-quality tech support to customers across channels, with emphasis on financial services domains and reliable problem resolution.

Join Cognizant’s BPO-centric team for career growth, competitive benefits, and ongoing training in a collaborative environment. This on-site position offers opportunities to advance within a global organization.

Qualifications

• Completed at least 2 years in college with no back subjects.
• At least 18 months BPO experience.
• Experience handling Financial Services, Banking, FinTech, or Technical Support accounts preferred.
• Customer service and troubleshooting experience.

Responsibilities

• Provide technical support to customers.
• Troubleshoot account and system-related issues.
• Deliver excellent customer service through phone, email, and chat channels.
• Document customer interactions accurately.
• Meet productivity, quality, and customer satisfaction metrics.

Skills

Customer service

Troubleshooting

Technical support

Financial Services exposure

Education

Two years of college completed

Job description

Cognizant is a global leader providing diverse digital and technology services. The role focuses on delivering high-quality tech support to customers across channels, with emphasis on financial services domains and reliable problem resolution.

Join Cognizant’s BPO-centric team for career growth, competitive benefits, and ongoing training in a collaborative environment. This on-site position offers opportunities to advance within a global organization.