Bilingual Spanish/English Customer Support Expert

Cognizant Technology Solutions Philippines Inc.; Taguig; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

HMO coverage

Career growth opportunities

Job summary

Cognizant Technology Solutions Philippines Inc. is seeking a Spanish bilingual Customer Service Representative to support Spanish- and English-speaking customers via voice, email, and chat.

You will help resolve inquiries, provide timely solutions, and create positive customer experiences in a fast-paced global environment. Responsibilities include handling inquiries, documenting interactions, and collaborating with internal teams to resolve escalations, while meeting quality, productivity, and

Qualifications

• Fluent in written and spoken Spanish and English.
• Completed at least 2 years of college education.
• Customer service or contact center experience is a plus but not required.
• Willing to work onsite in Taguig City or Quezon City and on shifting schedules.

Responsibilities

• Provide customer support to Spanish-speaking and English-speaking customers via phone, email, and chat.
• Handle account inquiries, service requests, and customer concerns efficiently and professionally.
• Deliver exceptional customer experiences through effective communication and problem-solving.
• Accurately document customer interactions and maintain records in internal systems.
• Work closely with internal support teams to resolve complex issues and escalations.
• Meet service quality, productivity, and customer satisfaction targets.

Skills

Spanish language

English language

Education

Two-year college education

Job description

Cognizant Technology Solutions Philippines Inc. is seeking a Spanish bilingual Customer Service Representative to support Spanish- and English-speaking customers via voice, email, and chat.

You will help resolve inquiries, provide timely solutions, and create positive customer experiences in a fast-paced global environment. Responsibilities include handling inquiries, documenting interactions, and collaborating with internal teams to resolve escalations, while meeting quality, productivity, and