Fintech Client Support Specialist – Onsite Ortigas

Ezysc; Pasig; On-site; PHP 300,000 - 540,000; Full time

Benefits offered by this job

Weekly allowances up to ₱1,000

Onsite role Ortigas Center

Friendly and supportive team

Job summary

Ezysc in Ortigas Center, Philippines, is seeking an Inbound Client Service Officer to deliver exceptional service for financial products. You will respond to inquiries via phone, email, and chat, resolve issues, and document interactions in the CRM.

The role requires strong English skills, a customer-focused mindset, and familiarity with privacy and KYC frameworks. This is a full-time onsite position with weekly allowances and a Monday–Friday schedule.

Qualifications

• Confident spoken and written English.
• Positive, helpful, and outgoing personality.
• Experience in customer service, preferably in financial services.
• Very customer-focused with a commitment to exceptional service.
• Proficient in using PC and MS Office tools.
• Understanding of Australian Privacy and KYC framework desirable.

Responsibilities

• Respond to inbound customer inquiries via phone, email, and chat regarding financial products and services.
• Investigate and resolve customer concerns, discrepancies, or issues related to financial transactions.
• Adhere to relevant regulatory guidelines and company policies in all interactions.
• Accurately document customer interactions, issues, and resolutions in the CRM system.

Skills

Customer service

English proficiency

MS Office

Customer focus

Privacy/KYC knowledge

Job description

Ezysc in Ortigas Center, Philippines, is seeking an Inbound Client Service Officer to deliver exceptional service for financial products. You will respond to inquiries via phone, email, and chat, resolve issues, and document interactions in the CRM.

The role requires strong English skills, a customer-focused mindset, and familiarity with privacy and KYC frameworks. This is a full-time onsite position with weekly allowances and a Monday–Friday schedule.