Client Services Officer

ESC Corporation; Pasig; On-site; PHP 360,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Weekly allowances up to P1,000

Friendly team environment

Australian business hours

Onsite Ortigas Center

Job summary

ESC Corporation, a dynamic Australian SME fintech, seeks an Inbound Client Service Officer to deliver exceptional customer experiences from Ortigas Center, Pasig. You will handle inquiries, resolve issues, and provide accurate information to clients.

The role requires confident English communication, a customer-focused mindset, and familiarity with financial products. Full-time onsite with Australian business hours, Monday to Friday.

Qualifications

• Confident spoken and written English.
• A positive, helpful, and outgoing personality.
• Experience in customer service, preferably in a financial services setting.
• Very customer-focused with a commitment to delivering exceptional service.
• Proficient in using PC and MS Office tools.
• Understanding of Australian Privacy and KYC framework desirable.

Responsibilities

• Respond to inbound customer inquiries via phone, email, and chat regarding financial products and services.
• Investigate and resolve customer concerns, discrepancies, or issues related to financial transactions.
• Adhere to all relevant regulatory guidelines and company policies.
• Accurately document customer interactions, issues, and resolutions in thecompany's CRM system.
• Identify and upscale recurring issues and contribute to continuous improvementinitiatives.

Skills

Customer service

English proficiency

MS Office

Privacy & KYC awareness

Job description

Client Services Officer - Innovative Australian SME Fintech

As an Inbound Client Service Officer, you will play a pivotal role in delivering exceptional customer experiences. You will be responsible for addressing enquiries, resolving issues, and providing information to our clients, ensuring they receive accurate and timely assistance. This position requires a strong understanding of financial products and services, excellent communication skills, and a passion for delivering high-quality customer service.

Key Responsibilities

Customer Support

• Respond to inbound customer inquiries via phone, email, and chat regarding financial products and services.
• Provide comprehensive information, guidance, and solutions to meet customer needs.

Issue Resolution

• Investigate and resolve customer concerns, discrepancies, or issues related to financial transactions.
• Ensure timely and effective resolution while adhering to company policies and regulatory guidelines.

Compliance

• Adhere to all relevant regulatory guidelines and company policies.
• Ensure that customer interactions are conducted in compliance with legal and ethical standards.

Documentation

• Accurately document customer interactions, issues, and resolutions in thecompany's CRM system.
• Identify and upscale recurring issues and contribute to continuous improvementinitiatives.

Qualifications and Experience

• Confident spoken and written English.
• A positive, helpful, and outgoing personality.
• Experience in customer service, preferably in a financial services setting.
• Very customer-focused with a commitment to delivering exceptional service.
• Proficient in using PC and MS Office tools.
• Understanding of Australian Privacy and KYC framework desirable.

We’re Offering

• Competitive salary (depending on skills and experience)
• Allowances of up to P1,000 per week
• Friendly and supportive team environment.
• Australian business hours (morning/day schedule) Monday to Friday
• Please note, this is a full-time onsite role in Ortigas Center (near Robinsons Galleria)