Client Services Officer

Ezy Service Centre Corporation; Eastern Manila District; On-site; PHP 364,000 - 728,000; Full time

Benefits offered by this job

Allowance up to ₱1,000 per week

Friendly team environment

Australian business hours (Mon–Fri)

Job summary

Ezy Service Centre Corporation is seeking an Inbound Client Service Officer in Ortigas Center, Manila. The role focuses on addressing inquiries, resolving issues, and providing information on financial products and services with a strong emphasis on compliance and customer satisfaction.

You'll respond via phone, email, and chat, document interactions in the CRM, and ensure regulatory alignment while delivering high-quality service in Australian business hours. This is a full-time onsite position.

Qualifications

• Confident spoken and written English.
• A positive, helpful, and outgoing personality.
• Experience in customer service, preferably in a financial services setting.
• Very customer-focused with a commitment to delivering exceptional service.
• Proficient in using PC and MS Office tools.
• Understanding of Australian Privacy and KYC framework desirable.

Responsibilities

• Respond to inbound customer inquiries via phone, email, and chat regarding financial products and services.
• Provide comprehensive information, guidance, and solutions to meet customer needs.
• Investigate and resolve customer concerns, discrepancies, or issues related to financial transactions.
• Ensure timely and effective resolution while adhering to company policies and regulatory guidelines.
• Adhere to all relevant regulatory guidelines and company policies.
• Ensure that customer interactions are conducted in compliance with legal and ethical standards.
• Accurately document customer interactions, issues, and resolutions in the CRM system.
• Identify and elevate recurring issues and contribute to continuous improvement initiatives.

Skills

English proficiency

Outgoing personality

Customer service experience

Customer-focused

MS Office skills

Tools

CRM system

MS Office

Job description

Overview: As an Inbound Client Service Officer, you will play a pivotal role in delivering exceptional customer experiences. You will be responsible for addressing enquiries, resolving issues, and providing information to our clients, ensuring they receive accurate and timely assistance. This position requires a strong understanding of financial products and services, excellent communication skills, and a passion for delivering high-quality customer service.

Key Responsibilities

Customer Support

• Respond to inbound customer inquiries via phone, email, and chat regarding financial products and services.
• Provide comprehensive information, guidance, and solutions to meet customer needs.

Issue Resolution

• Investigate and resolve customer concerns, discrepancies, or issues related to financial transactions.
• Ensure timely and effective resolution while adhering to company policies and regulatory guidelines.

Compliance

• Adhere to all relevant regulatory guidelines and company policies.
• Ensure that customer interactions are conducted in compliance with legal and ethical standards.

Documentation

• Accurately document customer interactions, issues, and resolutions in the company's CRM system.
• Identify and elevate recurring issues and contribute to continuous improvement initiatives.

Qualifications and Experience

• Confident spoken and written English.
• A positive, helpful, and outgoing personality.
• Experience in customer service, preferably in a financial services setting.
• Very customer-focused with a commitment to delivering exceptional service.
• Proficient in using PC and MS Office tools.
• Understanding of Australian Privacy and KYC framework desirable.

We’re Offering

• Competitive salary (depending on skills and experience)
• Allowances of up to P1,000 per week
• Friendly and supportive team environment.
• Australian business hours (morning/day schedule) Monday to Friday
• Please note, this is a full-time onsite role in Ortigas Center (near RobinsonsGalleria)