Financial Associate | Paid Training | Fixed Weekends Off

Caldwell Communications Consultancy Philippines; Valenzuela; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Mentorship and career growth

Job summary

A customer service consultancy in Metro Manila is seeking Financial Customer Service Representatives to assist clients with account inquiries and transactions. Candidates should be detail-oriented with strong English communication skills and a customer-focused approach. Responsibilities include responding to inquiries via multiple channels, assisting with payments, and documenting interactions. This role offers competitive salary and performance-based incentives, with opportunities for growth and mentorship in a collaborative environment.

Qualifications

• Candidates must possess strong English communication skills.
• A customer-focused approach is essential for this role.
• Detail-oriented individuals will thrive in this position.
• Willing to work onsite in Metro Manila.

Responsibilities

• Respond to financial inquiries via phone, chat, or email.
• Assist with payments, account updates, and billing questions.
• Document all interactions in the system.
• Escalate complex issues to supervisors.
• Maintain productivity, quality, and client satisfaction metrics.

Skills

Strong English communication

Customer-focused

Detail-oriented

Basic computer literacy

Multitasking ability

Strong work ethic

Education

High School or Senior High School graduate

College preferred

Job description

Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Read More

Job Description

We are hiring Financial Customer Service Representatives to assist clients with account inquiries, billing, and transactions while providing accurate, professional support.

Responsibilities:

Respond to financial inquiries via phone, chat, or email.

Assist with payments, account updates, and billing questions.

Document all interactions in the system.

Escalate complex issues to supervisors.

Maintain productivity, quality, and client satisfaction metrics.

Schedule & Training:

Shifts include nights, weekends, and holidays.

Paid training on financial processes and systems.

Requirements:

High School or Senior High School graduate (College preferred).

Customer-focused and detail-oriented.

Basic computer literacy and multitasking ability.

Willing to work onsite in Metro Manila.

Why Join Us

Competitive salary and performance-based incentives.

Exposure to financial accounts and professional development.

Mentorship and career growth in a collaborative environment.

Customer Service Team Player Back Office Support Call Centre Interpersonal Skills Organizational Skills Strong Work Ethic.

Preview

HR Manager Caldwell Communications Consultancy Philippines

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