Call Center Representative - Financial Account - Paid Training

Recruitify_HR; Malabon; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Professional development

Mentorship

Job summary

Recruitify_HR is hiring a Financial Customer Service Representative in Manila to assist clients with account inquiries, billing, and transactions while delivering accurate, professional support.

You will respond to financial inquiries via phone, chat, or email, assist with payments and account updates, and document interactions in the system. Training covers financial processes and systems, with a focus on quality and client satisfaction.

Qualifications

• High School or Senior High School graduate; college preferred.
• Strong English communication skills.
• Customer-focused and detail-oriented.
• Basic computer literacy and ability to multitask.

Responsibilities

• Respond to financial inquiries via phone, chat, or email.
• Assist with payments, account updates, and billing questions.
• Document all interactions in the system.
• Escalate complex issues to supervisors.
• Maintain productivity, quality, and client satisfaction metrics.

Skills

English communication

Customer focus

Detail oriented

Basic computer literacy

Multitasking

Education

High School diploma or equivalent

College preferred

Job description

Job Description

We are hiring Financial Customer Service Representatives to assist clients with account inquiries, billing, and transactions while providing accurate, professional support.

Responsibilities

• Respond to financial inquiries via phone, chat, or email
• Assist with payments, account updates, and billing questions
• Document all interactions in the system
• Escalate complex issues to supervisors
• Maintain productivity, quality, and client satisfaction metrics

Schedule & Training

• Shifts include nights, weekends, and holidays
• Paid training on financial processes and systems

Requirements

• High School or Senior High School graduate (College preferred)
• Strong English communication
• Customer-focused and detail-oriented
• Basic computer literacy and multitasking ability
• Willing to work onsite in Metro Manila

Why Join Us

• Competitive salary and performance-based incentives
• Exposure to financial accounts and professional development
• Mentorship and career growth in a collaborative environment