Call Center Rep | Banking and Financial | Weekends Off

Caldwell Communications Consultancy Philippines; Valenzuela; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service firm is looking for Financial Customer Service Representatives in Metro Manila. The role involves assisting clients with account inquiries, billing, and transactions while ensuring accurate and professional support. Responsibilities include responding to financial inquiries through various channels, documenting interactions, and maintaining quality metrics. Applicants should be detail-oriented, customer-focused, and ideally a graduate of high school or college. Candidates must be willing to work onsite.

Responsibilities

• Respond to financial inquiries via phone, chat, or email.
• Assist with payments, account updates, and billing questions.
• Document all interactions in the system.
• Escalate complex issues to supervisors.
• Maintain productivity, quality, and client satisfaction metrics.

Skills

Strong English communication

Customer-focused

Detail-oriented

Basic computer literacy

Multitasking ability

Education

High School or Senior High School graduate (College preferred)

Job description

Job Description

We are hiring Financial Customer Service Representatives to assist clients with account inquiries, billing, and transactions while providing accurate, professional support.

Responsibilities

• Respond to financial inquiries via phone, chat, or email
• Assist with payments, account updates, and billing questions
• Document all interactions in the system
• Escalate complex issues to supervisors
• Maintain productivity, quality, and client satisfaction metrics

Schedule & Training

• Shifts include nights, weekends, and holidays
• Paid training on financial processes and systems

Requirements

• High School or Senior High School graduate (College preferred)
• Strong English communication
• Customer-focused and detail-oriented
• Basic computer literacy and multitasking ability
• Willing to work onsite in Metro Manila