CSR - Healthcare Account Associate | Paid Training

Caldwell Communications Consultancy Philippines; Rizal; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Competitive pay and incentives

Exposure to healthcare accounts and industry knowledge

Collaborative environment with growth opportunities

Job summary

A healthcare consultancy firm is seeking Healthcare Customer Service Representatives to assist in addressing patient inquiries, insurance questions, and service concerns. The ideal candidates will have a focus on customer service, be detail-oriented, and have basic computer skills. Responsibilities include responding to inquiries via phone, chat, or email, providing guidance on healthcare services, and maintaining quality service metrics. The position requires onsite availability in Metro Manila and offers a competitive pay and incentives.

Qualifications

• Customer-oriented with attention to detail.
• High School or Senior High School graduate (College preferred).
• Basic computer skills and multitasking ability.

Responsibilities

• Respond to patient and client inquiries via phone, chat, or email.
• Provide guidance on healthcare services, claims, and coverage.
• Assist with form submissions and claim processing.
• Document all interactions accurately.
• Escalate complex issues to supervisors when necessary.
• Maintain service quality and satisfaction metrics.

Skills

Customer-oriented

Attention to detail

Basic computer skills

Multitasking ability

Education

High School or Senior High School graduate (College preferred)

Job description

Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

We are seeking Healthcare Customer Service Representatives to provide support for patient inquiries, insurance questions, and service-related concerns. Ensure accurate information and quality service at all times.

Responsibilities:

Respond to patient and client inquiries via phone, chat, or email

Provide guidance on healthcare services, claims, and coverage

Assist with form submissions and claim processing

Document all interactions accurately

Escalate complex issues to supervisors when necessary

Maintain service quality and satisfaction metrics

Schedule & Training:

Shifting schedules including nights and weekends

Paid training on healthcare systems and company processes

Requirements:

High School or Senior High School graduate (College preferred)

Customer-oriented with attention to detail

Basic computer skills and multitasking ability

Onsite availability in Metro Manila

Why Join Us

Competitive pay and incentives

Exposure to healthcare accounts and industry knowledge

Collaborative environment with growth opportunities

• withholds your ID,
• requires you to provide a guarantee or collects property,
• forces you to invest or raise funds,
• collects illicit benefits,
• or other illegal situations.