Financial Support Specialist — Onsite Growth & Training

Caldwell Communications Consultancy Philippines; Valenzuela; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Mentorship and career growth

Job summary

A customer service consultancy in Metro Manila is seeking Financial Customer Service Representatives to assist clients with account inquiries and transactions. Candidates should be detail-oriented with strong English communication skills and a customer-focused approach. Responsibilities include responding to inquiries via multiple channels, assisting with payments, and documenting interactions. This role offers competitive salary and performance-based incentives, with opportunities for growth and mentorship in a collaborative environment.

Qualifications

• Candidates must possess strong English communication skills.
• A customer-focused approach is essential for this role.
• Detail-oriented individuals will thrive in this position.

Responsibilities

• Respond to financial inquiries via phone, chat, or email.
• Assist with payments, account updates, and billing questions.
• Document all interactions in the system.

Skills

Strong English communication

Customer-focused

Detail-oriented

Basic computer literacy

Multitasking ability

Education

High School or Senior High School graduate

College preferred

Job description

Caldwell Communications Consultancy Philippines

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Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

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Job Description

We are hiring Financial Customer Service Representatives to assist clients with account inquiries, billing, and transactions while providing accurate, professional support.

Responsibilities:

Respond to financial inquiries via phone, chat, or email

Assist with payments, account updates, and billing questions

Document all interactions in the system

Escalate complex issues to supervisors

Maintain productivity, quality, and client satisfaction metrics

Schedule & Training:

Shifts include nights, weekends, and holidays

Paid training on financial processes and systems

Requirements:

High School or Senior High School graduate (College preferred)

Customer-focused and detail-oriented

Basic computer literacy and multitasking ability

Willing to work onsite in Metro Manila

Why Join Us

Competitive salary and performance-based incentives

Exposure to financial accounts and professional development

Mentorship and career growth in a collaborative environment

Customer Service Team Player Back Office Support Call Centre Interpersonal Skills Organizational Skills Strong Work Ethic

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HR Manager Caldwell Communications Consultancy Philippines

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