Financial Account Specialist - Fixed Weekends Off

Caldwell Communications; Manila; On-site; PHP 240,000 - 320,000; Full time

Job summary

Caldwell Communications in Manila is hiring Financial Customer Service Representatives to assist clients with account inquiries, billing, and transactions while delivering accurate, professional support.

This role requires shifts including nights, weekends, and holidays, with paid training. You will gain exposure to financial accounts, mentorship, and opportunities for career growth in a collaborative environment, while maintaining strong English communication and customer focus.

Qualifications

• High School or Senior High School graduate (College preferred).
• Strong English communication skills required.
• Willing to work onsite in Metro Manila.

Responsibilities

• Respond to financial inquiries via phone, chat, or email
• Assist with payments, account updates, and billing questions
• Document all interactions in the system
• Escalate complex issues to supervisors
• Maintain productivity, quality, and client satisfaction metrics

Skills

Strong English communication

Customer-focused

Detail-oriented

Basic computer literacy

Multitasking ability

Education

High School diploma or equivalent

College preferred

Job description

Job Description

We are hiring Financial Customer Service Representatives to assist clients with account inquiries, billing, and transactions while providing accurate, professional support.

Job Description

We are hiring Financial Customer Service Representatives to assist clients with account inquiries, billing, and transactions while providing accurate, professional support.

Responsibilities

• Respond to financial inquiries via phone, chat, or email
• Assist with payments, account updates, and billing questions
• Document all interactions in the system
• Escalate complex issues to supervisors
• Maintain productivity, quality, and client satisfaction metrics

Schedule & Training

• Shifts include nights, weekends, and holidays
• Paid training on financial processes and systems

Requirements

• High School or Senior High School graduate (College preferred)
• Strong English communication
• Customer-focused and detail-oriented
• Basic computer literacy and multitasking ability
• Willing to work onsite in Metro Manila

Why Join Us

• Competitive salary and performance-based incentives
• Exposure to financial accounts and professional development
• Mentorship and career growth in a collaborative environment