Customer Service Agent

Medicare Plus Inc; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

Medicare Plus Inc. is seeking a Customer Support Specialist to address inquiries via phone, email, chat, or face-to-face interactions. You will resolve complaints, maintain product/service knowledge, process orders, and prepare documentation for reporting.

The role requires 1–2 years in customer service, preferably in healthcare or BPO, with strong English and Filipino communication. You should be flexible with shifting schedules, weekends, and holidays, and proficient in CRM tools and MS Office.

Qualifications

• Bachelor’s degree in Business Administration, Communications, Marketing, or related fields (preferred but not always required).
• 1–2 years of experience in customer service, preferably in BPO, retail, healthcare, or e-commerce.
• Strong verbal and written communication skills in English and Filipino.
• Familiarity with customer service software, MS Office, and CRM tools.
• Ability to handle difficult customers and resolve issues effectively.
• Willingness to work on shifting schedules, weekends, and holidays.

Responsibilities

• Address customer inquiries and concerns via phone, email, chat, or face-to-face interactions.
• Handle and resolve customer issues, ensuring a positive experience.
• Maintain up-to-date knowledge of company offerings, policies, and procedures.
• Assist with orders, billing, refunds, and service requests.
• Maintain accurate records of customer interactions and feedback.
• Ensure timely follow-up on customer concerns and service requests.
• Collaborate with internal departments such as sales, technical support, and logistics to address customer needs.
• Adhere to company policies, data privacy regulations (e.g., Data Privacy Act of 2012), and customer service standards.

Skills

Customer service

Communication

CRM tools

MS Office

Problem solving

Flexibility

Bilingual ENG/Filipino

Education

Bachelor’s degree

Tools

CRM software

MS Office

Job description

• Customer Assistance: Address customer inquiries and concerns via phone, email, chat, or face-to-face interactions.
• Complaint Resolution: Handle and resolve customer issues, ensuring a positive experience.
• Product/Service Knowledge: Maintain up-to-date knowledge of company offerings, policies, and procedures.
• Order & Transaction Processing: Assist with orders, billing, refunds, and service requests.
• Documentation & Reports: Maintain accurate records of customer interactions and feedback.
• Follow-Ups: Ensure timely follow-up on customer concerns and service requests.
• Coordination: Collaborate with internal departments such as sales, technical support, and logistics to address customer needs.
• Compliance: Adhere to company policies, data privacy regulations (e.g., Data Privacy Act of 2012), and customer service standards.

Qualifications & Skills

• Educational Background: Bachelor’s degree in Business Administration, Communications, Marketing, or related fields (preferred but not always required).
• Work Experience: At least 1-2 years of experience in customer service, preferably in BPO, retail, healthcare, or e-commerce industries.
• Communication Skills: Strong verbal and written communication skills in English and Filipino.
• Technical Skills: Familiarity with customer service software, MS Office, and CRM tools.
• Problem-Solving: Ability to handle difficult customers and resolve issues effectively.
• Flexibility & Adaptability: Willingness to work on shifting schedules, weekends, and holidays.