Bahasa Indonesia Bilingual Customer Service Representative

HCL Technologies Philippines Inc; Taguig; On-site; PHP 279,000 - 446,000; Full time

Job summary

HCL Technologies Philippines Inc is seeking a Bahasa Indonesia Customer Service Representative to handle customer inquiries via phone, apply scripts, and resolve issues promptly. You will gather information, research inquiries, and log calls to ensure first-contact resolution.

Strong Bahasa Indonesia and English communication are essential, and MS Office proficiency is required. Join a diverse, fast-paced team where you will assess customer needs, present suitable options, and contribute to

Qualifications

• Fluent in Bahasa Indonesia (written & verbal).
• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Excellent communication skills, both verbal and written.
• Excellent interpersonal.
• Commitment to high professional ethical standards and diverse workplace.
• Excels at operating in a fast-paced, community environment.
• Ability to view situations from several points of view.
• Persuasive with details and facts.
• High comfort level working in a diverse environment.

Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures.
• Gathers information, researches/resolves inquiries and logs customer calls.
• Communicates appropriate options for resolution in a timely manner.
• Informs customers about services available and assesses customer needs.

Skills

Bahasa Indonesia

Office suite

Communication

Interpersonal skills

Multitasking

Problem solving

Business acumen

English proficiency

Relationship building

Analytical skills

Presentation skills

Tools

Microsoft Office

Job description

Bahasa Indonesia Customer Service Representative

Major Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures


• Gathers information, researches/resolves inquiries and logs customer calls


• Communicates appropriate options for resolution in a timely manner


• Informs customers about services available and assesses customer needs

Background, skills, experience and qualifications

Qualifications

• Fluent in Bahasa Indonesia, both written & verbal


• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)


• Excellent communication skills, both verbal and written


• Excellent interpersonal


• A demonstrated commitment to high professional ethical standards and a diverse workplace


• Excels at operating in an fast pace, community environment


• Ability to look at situations from several points of view


• Persuasive with details and facts.


• High comfort level working in a diverse environment

Minimum Requirements:

• Strong organizational, time management and follow up skills – ability to multitask.


• Ability to assess issues for swift problem resolution.


• Strong business acumen; knowledge of different market segments


• Excellent customer service, interpersonal and communications skills – fluent in English


• Ability to build and maintain relationships.


• Knowledge of the various Originations processes and procedures


• Strong analytical and presentation skills