Customer Service Representative - Spanish Bilingual

Gratitude Inc; Quezon City; On-site; PHP 1,015,560 - 1,216,440; Full time

Job summary

A customer service company in Metro Manila is looking for a Spanish-speaking customer service representative. Responsibilities include assisting Spanish-speaking customers, resolving inquiries efficiently, and documenting interactions. Candidates should have a Bachelor's degree and 1-3 years of customer service experience. The position is primarily office-based and may involve occasional overtime.

Qualifications

• 1-3 years of experience in customer service preferred.
• Empathetic, friendly, adaptable with a strong work ethic.
• High School Graduate with 2 years of BPO experience in Spanish support.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Assist Spanish-speaking customers with inquiries and product support.
• Resolve issues efficiently while maintaining a positive attitude.
• Document customer interactions accurately in our systems.
• Collaborate with team members to improve service processes.
• Utilize problem-solving skills to enhance customer satisfaction.

Skills

Proficient in Spanish

Excellent communication skills

Strong problem-solving abilities

Education

Bachelor's degree

Job description

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Assist Spanish-speaking customers with inquiries and product support.
• Resolve issues efficiently while maintaining a positive attitude.
• Document customer interactions accurately in our systems.
• Collaborate with team members to improve service processes.
• Utilize problem-solving skills to enhance customer satisfaction.

Qualifications

• Educational Qualifications: Bachelor\'s degree required.
• Experience Level: 1-3 years of experience in customer service preferred.
• Skills and Competencies: Proficient in Spanish; excellent communication skills; strong problem-solving abilities.
• Working Conditions: Primarily office-based; may involve occasional overtime.
• Qualities and Traits: Empathetic, friendly, adaptable, with a strong work ethic.
• Account: Spanish Bilinguals
• Salary: up to 100,000
• Schedule: Shifting
• Work setup: Onsite setup
• High School Graduate with 2 Years BPO experience in Spanish Support.
• Must Be Filipino Citizen