Field and Collection Associate

1-Pentagon Credit and Lending Corp; Manila; On-site; PHP 279,000 - 390,600; Full time

Job summary

A financial services company is seeking a Field Collection Associate in Manila, Philippines. The role involves managing the collection of outstanding debts, conducting in-person visits to customers, negotiating payment terms, and maintaining accurate records. Strong negotiation skills and the ability to build professional relationships are essential. The ideal candidate will ensure compliance with debt collection laws and resolve any disputes that may arise during the collection process. Competitive compensation and opportunities for career growth are offered.

Qualifications

• Experience in debt collection or customer service is preferred.
• Strong negotiation skills are required.
• Ability to maintain accurate records and reports.

Responsibilities

• Visit customers in person to collect overdue payments.
• Negotiate payment terms and repayment plans with customers.
• Provide information on outstanding balances and payment options.

Job description

OVER-ALL PURPOSE OF JOB:

Managing the collection of outstanding debts in person, meeting with customers at their locations to resolve overdue accounts. The Field Collection Associate will also maintain accurate records of all interactions and report back to the collections department.

FUNCTION AND RESPONSIBILITIES:

1. Visit customers in person to collect overdue payments.
2. Negotiate payment terms and repayment plans with customers.
3. Provide customers with information on their outstanding balances and options for payment.
4. Maintain accurate and up-to-date records of collections activities and payments collected.
5. Communicate with customers regarding overdue accounts and resolve any payment disputes.
6. Ensure compliance with legal and company policies regarding debt collection practices.
7. Report on collection progress and account statuses to the collections department.
8. Build and maintain professional relationships with customers to encourage timely payments.
9. Perform administrative tasks related to collections, such as filing and updating records.
10. Recovering accounts receivable to ensure all payments are accounted for and resolving any discrepancies.
11. Advises Clients on proper, legal parameters for collections practices; ensures that all billing actions comply with company, local, state and federal guidelines.