Collection Assistant

Prime Business & Collection Services Inc.; Metro Manila; On-site; PHP 201,000 - 312,000; Full time

Job summary

Prime Business & Collection Services Inc. in Metro Manila is seeking a Collection Assistant to support the Collections Team with administrative and operational duties, ensuring accurate records and timely follow-ups with customers.

You will assist Collection Officers and Supervisors, maintain confidential information, and help prepare statements, letters, and reports while adhering to company policies and applicable laws.

Qualifications

• Candidate should communicate clearly with customers.
• Experience recording and updating account information.
• Strong attention to detail in data entry and record keeping.

Responsibilities

• Contact customers regarding overdue accounts through phone, email, or SMS.
• Provide customers with accurate account and payment information.
• Record and update payment commitments and collection results in the system.
• Maintain organized collection records, reports, and documentation.
• Prepare daily, weekly, and monthly collection reports.
• Assist in tracking promised payments and monitor payment commitments.
• Coordinate with internal departments on account concerns and inquiries.
• Escalate disputed accounts to the Collection Supervisor.
• Prepare account statements and notices.
• Ensure confidentiality of customer information.
• Follow laws and company policies governing debt collection.
• Perform other administrative duties as assigned by the supervisor.

Skills

Customer communication

Accounts receivable

Data entry

Record keeping

Attention to detail

Job description

About the role

The Collection Assistant provides administrative and operational support to the Collections Team in managing customer accounts, monitoring outstanding balances, coordinating collection activities, and maintaining accurate records. The role assists Collection Officers and Supervisors in ensuring timely follow-ups and proper documentation of collection activities while maintaining professional and respectful communication with customers.

Responsibilities:

• Contact customers through telephone calls, email, SMS, or other authorized communication channels regarding overdue accounts.

• Provide customers with accurate account and payment information based on company records.

• Record and update customer payment commitments, follow‑up activities, and collection results in the company system.

• Maintain accurate and organized collection records, reports, and documentation.

• Prepare daily, weekly, and monthly collection reports as required.

• Assist Collection Officers in tracking promised payments and monitoring payment commitments.

• Coordinate with internal departments regarding account concerns, payment verification, and customer inquiries.

• Escalate disputed accounts, difficult cases, and other concerns to the Collection Supervisor.

• Assist in preparing account statements, demand letters, notices, and other collection‑related documents.

• Ensure that all customer information and collection records are handled confidentially.

• Follow company policies, procedures, and applicable laws and regulations governing debt collection and customer communication.

• Perform other administrative and collection‑related duties assigned by the supervisor.