Collector

Aljoni Finance; Davao del Sur; On-site; PHP 223,200 - 334,800; Full time

Job summary

A financial services company in Davao del Sur is seeking a debt collection specialist to manage outstanding payments and ensure customer satisfaction. Responsibilities include contacting customers, maintaining records, and resolving disputes. Strong communication and problem-solving skills are essential. Join a dynamic team committed to maintaining positive customer relationships.

Responsibilities

• Contact customers to collect outstanding payments on overdue accounts.
• Maintain accurate records of customer interactions and payments.
• Address customer concerns and resolve disputes professionally.

Skills

Strong Communication Skills

Attention to Detail

Problem-Solving Skills

Negotiation Skills

Job description

Job Description

• Debt Collection: Contact customers via phone, email, or in-person to collect outstanding payments on overdue accounts, negotiating payment terms and ensuring timely resolution.
• Record Keeping & Reporting: Maintain accurate records of customer interactions, payments, and account status, and provide regular reports to management on collection progress.
• Customer Service & Dispute Resolution: Address customer concerns professionally, working to resolve disputes while maintaining positive relationships and encouraging timely payment.
• Strong Communication Skills: Ability to effectively communicate with customers, both verbally and in writing, to resolve payment issues and negotiate terms.
• Attention to Detail: High level of accuracy in managing account records, tracking payments, and following up on overdue balances.
• Problem-Solving and Negotiation Skills: Ability to handle difficult situations, resolve conflicts, and negotiate payment plans that align with company policies and customer needs.