Collections Specialist

Corlicap Lending Investor Inc.; Davao del Sur; On-site; PHP 100,000 - 400,000; Full time

Job summary

A financial service provider in Davao del Sur is seeking a Debt Collection Agent. Responsibilities include visiting clients to collect overdue payments and negotiating payment plans while maintaining records. Ideal candidates should have experience in collections and excellent negotiation skills to ensure customer satisfaction. The role requires familiarity with debt collection regulations.

Qualifications

• Previous experience in collections or a customer-facing role in the financial industry.
• Ability to work independently in various locations.
• Familiarity with debt collection regulations.

Responsibilities

• Visit clients' locations to collect overdue payments on loans.
• Maintain accurate records of collections, payments, and customer interactions.
• Work with clients to set up payment plans and ensure customer satisfaction.

Skills

Strong negotiation skills

Communication skills

Problem-solving skills

Job description

Job Description

Responsibilities

• Debt Collection: Visit clients' locations to collect overdue payments on loans, credit, or other financial products, ensuring compliance with company policies.
• Account Management: Maintain accurate records of collections, payments, and customer interactions, updating databases and reports regularly.
• Customer Negotiation: Work with clients to set up payment plans, provide solutions for overdue accounts, and ensure customer satisfaction while recovering debts.

Qualifications

• Experience: Previous experience in collections, fieldwork, or a customer-facing role in the financial industry is preferred.
• Skills: Strong negotiation, communication, and problem-solving skills, with the ability to work independently in various locations.
• Licensing and Knowledge: Familiarity with debt collection regulations, strong organizational skills, and a valid driver’s license for travel.