Collections Assistant

Inquirer Interactive Inc.; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading digital media company is seeking a Collections Assistant to manage accounts receivable. Responsibilities include monitoring collections, following up on overdue invoices, handling customer inquiries, and preparing statements. Ideal candidates should have experience in debt recovery, strong attention to detail, and the ability to interact professionally with clients. This position is based in Metro Manila, offering competitive compensation and a collaborative team environment.

Qualifications

• Experience in managing accounts receivable.
• Ability to handle customer inquiries professionally.
• Strong organizational skills and attention to detail.

Responsibilities

• Monitor and record incoming payments and issue receipts.
• Follow up on overdue invoices and prepare statements of account.
• Handle customer inquiries regarding outstanding balances.

Skills

Attention to detail

Debt recovery

Customer service

Job description

The collections assistant is responsible for managing the company’s accounts receivable which includes monitoring of collections, actively following up on overdue invoices, handling customer inquiries related to outstanding balances, and ensuring the timely collection of payments. The position requires experience in debt recovery, attention to detail and the ability to professionally manage and interact with client representatives.

Key Responsibilities

1. Monitoring and Recording of Collections: Verify incoming bank and check payments and issue collection receipts in a timely manner. Ensure accurate and timely posting of transactions in the company’s records.
2. Completion of Reminders and Collection Follow up: Monitor the accounts receivable (AR) aging report daily to identify and flag accounts for follow-up and escalation.
3. Account Monitoring: Monitor the accounts receivable (AR) aging report daily to identify and flag accounts for follow-up and escalation.
4. SOA Preparation and Reconciliation: Prepare statements of account and computation of interest on overdue accounts for all assigned clients. Initiate regular reconciliation with key accounts.
5. Inquiry Handling: Serve as the first point of contact for customer inquiries regarding their outstanding balances, and route complex disputes or payment negotiations to the assistant manager for billing and collections.
6. Document Handling and Filing: Support backup and digitization of billing and collection documents to ensure accessibility during collection and support client inquiries.
7. Reporting Support: Support the preparation of supporting reports relevant to collection.