Collections Associate

Top Bank Philippines; Makati; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading financial institution in Metro Manila is seeking a Collections Officer to manage and oversee collection processes. Responsibilities include communicating with customers about payment obligations, resolving inquiries, and maintaining accurate records. The ideal candidate should have a Bachelor’s degree in Finance or Business and 1–3 years of experience in collections or customer service. This role demands strong communication and negotiation skills.

Qualifications

• 1–3 years of experience in collections or customer service.
• Responsible and detail-oriented.
• Ability to manage multiple accounts simultaneously.

Responsibilities

• Manage and oversee collections processes for outstanding accounts.
• Communicate with customers regarding their payment obligations.
• Resolve customer inquiries and negotiate payment arrangements.
• Maintain accurate records of collection activities.
• Prepare and submit regular reports on collection status.

Skills

Strong communication

Negotiation skills

Education

Bachelor’s degree in Finance, Business, or a related field

Job description

• Manage and oversee collections processes for outstanding accounts.
• Communicate with customers regarding their payment obligations.
• Resolve customer inquiries and negotiate payment arrangements.
• Maintain accurate records of collection activities.
• Prepare and submit regular reports on collection status and outstanding accounts.

Requirements

• Educational Qualifications: Bachelor’s degree in Finance, Business, or a related field.
• Experience Level: 1–3 years of experience in collections or customer service.
• Skills and Competencies: Strong communication and negotiation skills.
• Qualities and Traits: Responsible and detail-oriented.
• Responsibilities and Duties: Ability to manage multiple accounts simultaneously.