Collection Associate

Advanced Outsourcing and Business Services Inc.; Makati; On-site; PHP 335,000 - 603,000; Full time

Job summary

Advanced Outsourcing and Business Services Inc. is seeking a proactive Collections Specialist to manage overdue accounts, monitor aging reports, and drive timely collections in a fast-paced environment.

You will handle outbound outreach, negotiate payment plans, document interactions in CRM, resolve disputes, and ensure accurate posting of payments while complying with applicable regulations and internal policies.

Responsibilities

• Account Monitoring: Review aging reports and monitor accounts receivable to identify overdue accounts, track payment statuses, and prioritize collection efforts based on delinquency levels.
• Customer Outreach: Initiate outbound calls, send emails, and issue formal collection letters to customers regarding outstanding balances, ensuring all communication remains professional and compliant with regulations.
• Payment Negotiation: Work directly with customers to resolve payment issues, negotiate viable payment plans, and establish settlement agreements that align with company guidelines and the debtor's financial situation.
• Record Maintenance: Accurately document all communication, payment commitments, and account status updates in the collection software or CRM system in real-time.
• Dispute and Reconciliation Resolution: Investigate customer disputes regarding billing inaccuracies or undelivered services, coordinating with the billing or sales departments to resolve issues holding up payment.
• Payment Processing: Assist in processing of payments and ensuring funds are correctly allocated to the appropriate invoices.
• Compliance: Ensure all collection activities strictly adhere to state and federal regulations (such as the Fair Debt Collection Practices Act) and internal company policies.

Job description

Key Responsibilities:

• Account Monitoring: Review aging reports and monitor accounts receivable to identify overdue accounts, track payment statuses, and prioritize collection efforts based on delinquency levels.

• Customer Outreach: Initiate outbound calls, send emails, and issue formal collection letters to customers regarding outstanding balances, ensuring all communication remains professional and compliant with regulations.

• Payment Negotiation: Work directly with customers to resolve payment issues, negotiate viable payment plans, and establish settlement agreements that align with company guidelines and the debtor's financial situation.

• Record Maintenance: Accurately document all communication, payment commitments, and account status updates in the collection software or CRM system in real-time.

• Dispute and Reconciliation Resolution: Investigate customer disputes regarding billing inaccuracies or undelivered services, coordinating with the billing or sales departments to resolve issues holding up payment.

• Payment Processing: Assist in processing of payments and ensuring funds are correctly allocated to the appropriate invoices.

Compliance: Ensure all collection activities strictly adhere to state and federal regulations (such as the Fair Debt Collection Practices Act) and internal company policies.