Collections Specialist

R. Express Lending House Corporation - Cebu Branch; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A lending company in Cebu City is seeking a Collections Agent to handle customer accounts, negotiate payment arrangements, and maintain accurate records. The ideal candidate will have a high school diploma, strong negotiation skills, and experience in debt collection or accounts receivable. Knowledge of accounting software and MS Office is preferred.

Qualifications

• At least a high school diploma; a college degree in accounting, finance, or a related field is an advantage.
• Prior experience in debt collection, accounts receivable, or a similar role is preferred.
• Ability to handle sensitive customer information with discretion.

Responsibilities

• Contact customers to remind them of overdue payments and negotiate payment arrangements.
• Maintain accurate and up-to-date records of customer accounts, payment statuses, and communication details.
• Resolve customer disputes and inquiries related to payments.

Skills

Strong negotiation and communication skills

Proficiency in using accounting software

Excellent problem-solving and decision-making skills

Education

High school diploma; college degree in accounting or finance preferred

Tools

CRM systems

MS Office (Excel, Word)

Job description

Responsibilities

• Contact customers to remind them of overdue payments and negotiate payment arrangements.
• Maintain accurate and up-to-date records of customer accounts, payment statuses, and communication details.
• Review and analyze account histories to identify delinquent accounts and potential risks.
• Resolve customer disputes and inquiries related to payments, billing, or account discrepancies.
• Collaborate with other departments, such as sales or customer service, to address customer concerns.
• Process payments, document transactions, and update customer information in the database.

Qualifications

• Education: At least a high school diploma; a college degree in accounting, finance, or a related field is an advantage.
• Experience: Prior experience in debt collection, accounts receivable, or a similar role is preferred.
• Strong negotiation and communication skills.
• Proficiency in using accounting software, CRM systems, or MS Office (Excel, Word).
• Ability to handle sensitive customer information with discretion.
• Excellent problem-solving and decision-making skills.