Collections Specialist

1-Pentagon Credit and Lending Corp; Leyte; On-site; PHP 223,200 - 334,800; Full time

Job summary

A lending company based in Leyte, Philippines, is seeking a Collection Associate to enhance payment collection efforts and maintain effective communication with clients and stakeholders. This role requires fieldwork experience, excellent communication skills, and attention to detail. The successful candidate will manage payment follow-ups, document submissions, and collaborate closely with the Finance Department to ensure accurate reporting. A commitment to teamwork and operational efficiency is essential.

Qualifications

• Excellent communication skills are required.
• Fieldwork experience is necessary.
• Attention to detail is essential for this role.

Responsibilities

• Coordinate with external partners and clients.
• Manage the submission and retrieval of official documents.
• Follow up on outstanding receivables.

Job description

OVER-ALL PURPOSE OF JOB

The Collection Associate is responsible for coordinating with external partners, clients, and internal departments to ensure smooth business operations, while also managing the timely collection of payments. The role requires excellent communication skills, fieldwork experience, and attention to detail to support organizational financial goals and maintain positive stakeholder relationships.

FUNCTION AND RESPONSIBILITIES:

• Serve as the primary point of contact between the organization and external agencies, vendors, and clients.
• Facilitate the submission and retrieval of official documents (e.g., permits, billing statements, government compliance forms).
• Coordinate appointments, deliveries, or transactions with partner institutions and local government.
• Ensure accurate and timely communication between departments and external contacts Collection Functions.
• Follow up with clients and partners for outstanding receivables in accordance with company policy.
• Maintain and update collection records and client account statuses.
• Prepare and issue collection notices, receipts, and statements of account.
• Coordinate with the Finance Department to reconcile payment discrepancies and ensure accurate reporting.
• Report potential collection issues and delinquent accounts to management promptly
• Prepare and submit activity and sales reports to supervisors.
• Other task related to the operations create great teamwork.
• Maintain a daily log of customer interactions, applications, and follow ups.