Fast-Paced Customer Care Specialist

CNX; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Job summary

CNX is seeking a Customer Care Specialist in Quezon City to handle inbound/outbound calls and online inquiries, delivering courteous service and resolving routine issues per client requirements.

Key duties include documenting interactions in the call-tracking system, maintaining product knowledge, and collaborating with teammates to boost customer satisfaction and service performance.

Qualifications

• High school diploma or equivalent is preferred.
• Courteous with strong customer service orientation.
• Strong written and verbal communication skills.
• Ability to navigate computer systems and learn new tools.

Responsibilities

• Interface with customers via inbound/outbound calls or online channels.
• Resolve routine problems and provide quality customer service per KPI.
• Greet customers professionally and document interactions accurately.
• Maintain knowledge of client products and services.
• Record and retrieve information in call-tracking database.

Skills

Customer service orientation

Strong communication

Computer navigation

Attention to detail

Multitasking

Team collaboration

Patience in customer contact

Adaptability to changes

Rotate shifts

Education

High school diploma

Tools

Call tracking database

Job description

CNX is seeking a Customer Care Specialist in Quezon City to handle inbound/outbound calls and online inquiries, delivering courteous service and resolving routine issues per client requirements.

Key duties include documenting interactions in the call-tracking system, maintaining product knowledge, and collaborating with teammates to boost customer satisfaction and service performance.