Customer Experience Associate

CNX; Quezon City; On-site; PHP 201,000 - 290,000; Full time

Job summary

CNX is seeking a Bridgetowne Customer Care Specialist to handle inbound/outbound calls and online inquiries, delivering reliable customer service and resolving routine issues. You will greet customers professionally, maintain product knowledge, and document interactions while supporting team goals.

The role requires strong communication, attention to detail, and the ability to adapt in a fast-paced environment. Location is Quezon City, Philippines, with full-time hours and shift flexibility.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; able to adapt quickly to changes.
• Tolerance for repetitive work in a fast-paced environment.
• Ability to work as a team member or independently.
• Demonstrate patience in all customer contact situations; maintain a professional tone.

Responsibilities

• Interface with customers via inbound/outbound calls or the internet per client requirements.
• Provide customer service support and resolution of routine problems regarding products or services.
• Meet contractual KPIs for service delivery and customer satisfaction.
• Clarify customer requirements and use resources to provide resolution.
• Greet customers courteously and professionally.
• Maintain knowledge of client products and services.
• Document and prepare accurate work notes in systems.
• Assist in activities to improve customer satisfaction and business performance.
• Offer additional products or services when appropriate.
• Track and retrieve information in call tracking databases.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Team player

Shift flexibility

Education

High school diploma

Job description

CNX is seeking a Bridgetowne Customer Care Specialist to handle inbound/outbound calls and online inquiries, delivering reliable customer service and resolving routine issues. You will greet customers professionally, maintain product knowledge, and document interactions while supporting team goals.

The role requires strong communication, attention to detail, and the ability to adapt in a fast-paced environment. Location is Quezon City, Philippines, with full-time hours and shift flexibility.