Customer Care Specialist: Fast, Empathetic Support

CNX; Quezon City; On-site; PHP 201,000 - 301,000; Full time

Job summary

CNX in Quezon City is seeking a SparkCustomer Care Specialist to support customers via inbound/outbound calls and online channels. You will resolve routine issues, document interactions, and help drive customer satisfaction while meeting service KPIs.

The role emphasizes empathy, clear communication, and basic product knowledge. It requires a high school diploma and 3–6 months of relevant experience, with flexibility for shift rotations.

Qualifications

• High school diploma or equivalent.
• 3–6 months of related experience preferred.
• Courteous with strong customer service orientation.
• Strong written and verbal communication skills.
• Proficient computer navigation and PC knowledge.

Responsibilities

• Interface with customers via inbound/outbound calls or the Internet per client requirements.
• Provide customer service support and resolve routine problems.
• Meet contractual KPIs for service delivery.
• Clarify requirements and use resources to resolve issues.
• Document complete and accurate work and note accounts properly.
• Assist in activities to improve customer satisfaction and business performance.
• Offer additional products or services when appropriate.
• Maintain call-tracking records and respond to inquiries with published materials or senior staff.

Skills

Customer service orientation

Written and verbal communication

Computer navigation

Teamwork

Dependability

Multitasking

Patience

Flexibility/adaptability

Shift rotation readiness

Education

High school diploma

Tools

Call tracking database

Job description

CNX in Quezon City is seeking a SparkCustomer Care Specialist to support customers via inbound/outbound calls and online channels. You will resolve routine issues, document interactions, and help drive customer satisfaction while meeting service KPIs.

The role emphasizes empathy, clear communication, and basic product knowledge. It requires a high school diploma and 3–6 months of relevant experience, with flexibility for shift rotations.