Customer Care Specialist - Fast-Paced Support & Resolution

CNX; Cagayan de Oro; On-site; PHP 180,000 - 240,000; Full time

Job summary

CNX is hiring a Customer Care Specialist for the CDOCustomer Care role in Cagayan de Oro. The associate will interact with customers via calls or online channels, delivering first-line support and resolving routine issues to meet KPI targets.

The position emphasizes strong communication, empathy, and accurate documentation while supporting additional product and service inquiries. Flexibility to rotate shifts and work in a fast-paced environment is required.

Qualifications

• High school diploma or equivalent.
• 3–6 months of relevant customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong computer navigation skills and PC knowledge.

Responsibilities

• Interface with customers via inbound/outbound calls or the Internet to provide service support.
• Meet contractual KPIs and resolve routine problems.
• Clarify requirements and use tools to provide appropriate resolutions.
• Greet customers professionally and maintain empathy and rapport.
• Document and update customer records accurately in the system.
• Offer additional products and/or services when appropriate.
• Track and retrieve information in the call tracking database.

Skills

Customer service

Communication skills

Computer literacy

Multitasking

Team player

Education

High school diploma

Tools

CRM software

Call tracking database

Job description

CNX is hiring a Customer Care Specialist for the CDOCustomer Care role in Cagayan de Oro. The associate will interact with customers via calls or online channels, delivering first-line support and resolving routine issues to meet KPI targets.

The position emphasizes strong communication, empathy, and accurate documentation while supporting additional product and service inquiries. Flexibility to rotate shifts and work in a fast-paced environment is required.