Customer Experience Specialist

CNX; Quezon City; Hybrid; PHP 180,000 - 240,000; Full time

Job summary

CNX in the Philippines is seeking a Customer Care Specialist (IRecruitEngage 2027) to interface with customers via calls and online channels. The role focuses on delivering quality service, resolving routine problems, and maintaining product knowledge while upholding KPIs.

The position requires a high school diploma and strong customer service orientation, with the ability to multitask and rotate shifts as needed. Location: Quezon City, Philippines.

Qualifications

• High school diploma; 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Excellent written and verbal communication abilities.
• Able to multitask and adapt to changes quickly.
• Team player who can work independently.

Responsibilities

• Meet contractual KPIs for service delivery.
• Clarify customer requirements and provide resolutions.
• Listen attentively and demonstrate empathy to build rapport.
• Greet customers in a courteous, professional manner.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work and notes.
• Participate in activities to improve customer satisfaction.
• Offer additional products/services when appropriate.
• Track and retrieve information in the call tracking database.
• Respond to inquiries by referring to published materials or senior staff.

Skills

Customer service

Communication

Multi-tasking

Empathy

Problem-solving

Team/independent work

Education

High school diploma

Tools

Call tracking database

Job description

CNX in the Philippines is seeking a Customer Care Specialist (IRecruitEngage 2027) to interface with customers via calls and online channels. The role focuses on delivering quality service, resolving routine problems, and maintaining product knowledge while upholding KPIs.

The position requires a high school diploma and strong customer service orientation, with the ability to multitask and rotate shifts as needed. Location: Quezon City, Philippines.